Privacy Policy
Kreatif Solutions Sdn. Bhd. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform or interact with our services, including branding strategy, graphic design, website design & development, UI/UX design, digital marketing collateral, packaging design, and motion graphics.
Data Collection
We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise contact us. The personal data we collect may include your name, email address, phone number, business contact details, and any other information you choose to provide.
We may also automatically collect certain information when you visit, use, or navigate our site. This information may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.
How We Use Your Data
We use your personal data for legitimate business purposes, including:
- To provide, operate, and maintain our services.
- To improve, personalize, and expand our services.
- To understand and analyze how you use our services.
- To develop new products, services, features, and functionality.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
- To process your transactions and manage your orders.
- To send you emails.
- To find and prevent fraud.
Legal Basis for Processing
We process your personal data based on various legal grounds, including:
- Your consent (where applicable).
- The necessity to perform a contract with you or take steps at your request before entering into a contract.
- Our legitimate interests (e.g., improving our services, marketing, fraud prevention), provided these interests do not override your fundamental rights and freedoms.
- Compliance with legal obligations.
Data Sharing and Disclosure
We may share your personal data with third parties in the following situations:
- With service providers who perform services for us or on our behalf, such as hosting, data analysis, email delivery, customer service, and marketing assistance.
- For business transfers, such as in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With your consent.
- To comply with legal obligations, respond to legal processes, investigate potential violations of our policies, or protect the rights, property, or safety of others.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it, or, if this is not possible (for instance, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we do our best to protect your personal data, transmission of personal data to and from our site is at your own risk. You should only access the services within a secure environment.
Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data under GDPR. These rights include:
- The right to access your personal data.
- The right to request rectification of inaccurate personal data.
- The right to request erasure of your personal data.
- The right to request restriction of processing your personal data.
- The right to object to the processing of your personal data.
- The right to data portability.
- The right to withdraw consent at any time, where we process your personal data based on your consent.
- The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies like pixels and web beacons to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is outlined in our Cookie Policy (if applicable) or will be detailed here. Cookies are small text files stored on your device that help us improve our site and your experience, see which areas and features of our site are popular, and count visits.
International Transfers
Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Please note that we may transfer the data, including personal data, to Malaysia and process it there. By using our service, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will post the updated version on this page with a revised date. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have questions or comments about this privacy policy, you may contact us at:
Kreatif Solutions Sdn. Bhd.
Unit 10-05,
Menara Suria, Jalan PJU 1/39,
Dataran Prima,
Petaling Jaya, Selangor, 47301
Malaysia
